Agent Profile:

Agents can register as our members for free.If you do not wish to receive reviews, you must delete your Agent Profile.Customers can post reviews about you.You will not solicit reviews from reviewers with whom you did not have a genuine interaction.Creating fake reviews or soliciting reviews in exchange for compensation is prohibited.Use of a fake name, gender, photo, or any fictional or false biographical details in an agent's user profile is prohibited.No agent can compel or defame other agents to influence customers to book them.Agents are prohibited from calling or emailing customers for sharing property details.

Financial Arrangements and Commission:

• Agents registered with our company can post properties for sale through our mobile application, ‘UpFloor Pro.’ When a listed property is sold to a buyer, the agent will earn 75% of the total commission received from the customer. The remaining 25% will be retained by our company as a commission.
• Our company charges a brokerage fee of 3% of the sale price, and the agent will receive 75% of that 3%.
  For example: If the agreed selling price (SP) of a property is ₹35,00,000, the brokerage fee at 3% of the SP is ₹1,05,000. In this case, the registered agent would receive ₹78,750, and the company would receive ₹26,250.
• The 3% commission structure is flexible, and the company reserves the right to update the commission structure through revised terms and conditions, which will be communicated promptly.

Property Listing Conditions and Regulations:

• If more than one agent lists the same property, the agent whose list provides the property details accurately gets the approval published in the application and all other agents listing will be rejected.
• If the owner directly listed the property in our ‘UpFloor’ app, then the same property listed by the agent in ‘UpFloor Pro’ is automatically rejected and the owner listed property will go live.
• The company is not responsible for any disputes arising from multiple agents listing the same property. Agents must resolve such disputes among themselves, considering only the agents registered in our application are provided the 75% commission.

Payment Terms from the Seller Side:

• Registered agents receive payments from the seller through our company’s account to the agent’s own account. The seller is required to deposit the amount to be credited to the company’s account either at the time of paying the token amount, at the sale agreement, or at the sale registration, whichever occurs first.
• By default, upon registering as an agent with our company, agents agree to these payment terms. This means that any payments from the seller will first be processed through our company's account before being transferred to the agent’s account.
• Agents who prefer not to use this payment method should not register as an agent with our company. By registering, agents automatically agree to these terms and conditions.

Payment Processes, and Responsibilities:

• Payment Process:
  • The company is responsible for paying the registered agent his/her share of the commission within 48 working hours after the payment is credited to the company’s account by the Seller.
  • Agents will be notified through a call or WhatsApp message once the payment from the customer is received. Additionally, details of the payment transferred to the agents will be shared with them via their registered email or WhatsApp.
  • The company is not liable to pay commission to the agent unless the payment has been received from the customer and credited to the company’s account. If the customer fails to fulfil their payment obligations, the company may pursue legal action but is not obligated to advance the commission to the agents.
  • Agents are required to provide accurate account details to the company. The company will not be held responsible for any issues or delays in payment due to incorrect account information provided by the agent.
  • The payment will be credited to the agents either through cheque, UPI, or net banking, depending on the method preferred by the agent.
• Legal Compliance and Agreement:
  • If an agent fails to obtain the seller's signature on the agreement provided by our company before closing the property deal, they will not be eligible to receive the 75% commission and will not be recognized as a member eligible for payment, even if they are registered in our application. The company is not responsible if the agent is unable to secure the seller’s signature.
  • Agents are requested to share the signed document with the company and keep a copy for their records to ensure clarity and prevent any disputes later.
  • Only the sealed letterhead should be retained by the agent as a copy. The document without the company seal and the physical signature or digital signature of any designated partner will not be considered valid.
  • If the payment from the customer is not completed within one month, the company reserves the right to take legal action in accordance with the laws of India under the jurisdiction of Kannur, Kerala.

Agents who do not agree with these terms and conditions are advised not to register with our company. By registering as an agent, you automatically agree to comply with all our terms and conditions.

Profile Management:

If any profile is found fake/misleading, it will be deleted, and member registration will be blocked in the future. No multiple accounts, fake profile pics, or misleading activities are allowed. No personal details, such as phone numbers or emails, can be shared with customers. Deliberate manipulation of platform tools and features will lead to permanent suspension of user accounts. Professionals must have only one account for selling services. Creating multiple accounts is considered a manipulation of the system. Harassment/misleading behaviour through messaging and/or ordering will result in blocking or removal. Using AI-generated photos or videos for impersonation in creating a profile or account will lead to blocking or removal. All data, photos, and videos in your profile must be authentic and follow the proper terms to enhance your profile for customer reach. Writing misleading content in your profile description, skills section, professional background, and/or education is prohibited. Copying content from another user’s listing or profile page is prohibited. Any attempt to access the platform through unauthorised methods, manipulate service systems, scrape data, or undermine security is strictly prohibited. Akatsa encourages customers and professionals to resolve disputes mutually through proper communication and service delivery. If for any reason this fails, users can contact Akatsa Customer Support for assistance.

Messaging related:

Using the platform for unsolicited or deceptive messages is strictly banned. Distributing malware, phishing, or other potentially harmful content is permanently blocked. Sending direct messages to promote services or specialised skills to customers are not allowed. Providing free work is prohibited. No phone numbers, email IDs, or any other communication details should be sent in the message box.

Reviews related:

Professionals understand they may receive both positive and negative reviews. Any attempt to manipulate reviews, directly or indirectly, is prohibited and may result in permanent suspension of accounts. Misusing help and support, customer care support, and feedback by making groundless, targeted, litigious, or frivolous reports is not allowed. Pressuring a customer to edit or remove feedback or a review from the platform is not entertained. Pressuring a customer to add a 5-star review or give more positive feedback than they are willing to provide is not entertained. Withholding the delivery of service or any information to gain favourable reviews is not allowed. The company does not have a duty to verify the accuracy of review content. Any issues between the customer and service provider are not the company's responsibility; nobody can sue or defame us for the same. The company does not guarantee the reliability and authenticity of the customer who availed your service.

Payment related:

The professional can start working on the project once the invoice of placed order in pdf format is received in the mail and on WhatsApp. If payment is not credited to your account within 3 working days after the project is delivered to the customer, contact customer support for resolution. If the customer faces issues or service delivered not as per their requirements, the amount will not be credited to your account until the problem is resolved within the agreed time between you and the customer which must be not more than 7 working days. Customer Support will not take action on orders unless the professional has been informed by the customer about their service-related issues and allowed them an opportunity to provide a resolution. This provision excludes instances of non-permitted usage of Akatsa services. Report payment glitches or package/order glitches promptly to the support team for resolution. Once the project is completed, payment is credited within 3 working days. The company is not liable for errors in payment details, including those related to UPI, net banking, or credit or debit card information. Any discrepancies in your account are not the responsibility of the company. A deduction of 20% from the professionals' service cost, exclusive of indirect taxes, will be applied for each and every service provided by the professional.Akatsa services may, as mandated by applicable laws, impose charges on users for indirect taxes such as Sales Tax, VAT, or GST. Any amounts that Akatsa is obligated to collect will be added to the purchase amount and other applicable fees paid by customers. Additionally, in compliance with relevant laws, any required tax withholding will be subtracted from the revenue earned by the professionals. Do not commence the work unless the customer places the order and an invoice of payment is received.You agree to receive invoices and/or payment receipts from Akatsa services in electronic form as PDF documents, by email or whatsapp.Only start the work 24 hours after receiving the payment receipts in the email. Akatsa services only accept payments through Credit card, Debit card, Net banking .UPI (google pay, CRED Pay, Phone PE , Paytm Pay).Professionals must not request customers to use any other alternative payment method.By utilising any payment method and/or furnishing payment details to facilitate purchases on Akatsa services, you affirm and guarantee that:

• You possess legal authorization to disclose such information;
• You possess legal authorization or have obtained permission to conduct payments using the specified payment method(s);
• If you are an employee or representative of a company or individual that owns the payment method, you have been duly authorised by that entity or individual to employ the payment method for transactions on Akatsa;
• Your actions in this regard do not contravene any applicable laws.

If the work is delayed in being sent to the customer, even after an agreement for delayed delivery has been reached between both parties, the order will be cancelled and the amount will be refunded to the customer's account in 72 working hours. Akatsa Services can make changes to the payment terms from time to time, and the same will be made available on the Terms and Conditions page. You understand and agree that if you use Akatsa service payments after the date on which the Payment Terms have changed, Akatsa will treat your use as acceptance of the updated Payment Terms.Customers who cancel the order have the freedom to check for other providers; offering or reducing rates for convenience by the professional is not entertained.The order can be cancelled by the customer within 24 hours after booking a professional, and the refund will be credited to their account within 48 working hours.Payment is expected within 72 working hours after the customer's approval of the delivered service. However, if issues arise post-delivery, customers can contact customer support, and payment will be on hold until a satisfactory solution is delivered.Professionals will get a maximum of 3 bookings. After that, the profile will be in incognito mode until at least one booking is completed.

Order cancellation:

Akatsa services reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the site.The Professional exhibits tardiness and unresponsiveness for over 24 hours while the order is marked as delayed. Users engage in abusive conduct, such as issuing threats of low ratings or leveraging order materials against each other. Inclusion of materials by the customer that violate copyright/trademark. The user is no longer an active Akatsa user due to violations of the Terms of Service or closure of their account.

The professional manipulates the Delivery system to extend the delivery due date without furnishing the final delivered service, the professional neglects to provide any files or evidence of work aligned with the agreed-upon order requirements. (Note: The objectivity of the materials in question will be evaluated by our Customer Support team).If the professional attempts to secure extra payments, either on or off the Akatsa platform, by withholding the final delivery of services linked to the agreed-upon requirements, the order will be considered cancelled and his/her acc will be permanently disabled. Professional withholds the ultimate delivery of services in an effort to influence improved ratings,to acquire extra services beyond the agreed-upon requirements. customers issuing threats to leave adverse reviews to coerce professionals into delivering additional services unrelated to the agreed-upon requirements, please report to us in our help and support team.

Professionals who do not agree with these terms and conditions are advised not to register with our company. By registering as a professional, you automatically agree to comply with all our terms and conditions.

Review guidelines

We value your opinions and contributions to help us maintain the highest standards of service. To ensure a constructive and fair review process, please adhere to the following guidelines:

• Be Honest and Specific: Provide genuine feedback based on your actual experience with Akatsa services and be specific about the aspects of our service that impressed you or areas where you think improvements can be made.
• Stay Relevant: Focus on your direct experience with our products or services and avoid discussing unrelated topics or including personal information.
• Be Respectful: Keep your language and tone respectful and courteous and refrain from using offensive or inappropriate language.
• Avoid Personal Attacks: Constructive criticism is welcome, but personal attacks on individuals or specific employees are not allowed.
• No Discrimination: Do not include discriminatory remarks based on race, gender, religion, nationality, disability, or any other protected category.
• Privacy Consideration: Do not share personal information, contact details, or sensitive information in your reviews.
• Accurate Details: Ensure that the details provided in your review are accurate and current.
• Avoid Spam and Self-Promotion: Do not use reviews for spamming or promoting your own business or services.
• Addressing Concerns: If you have concerns or issues, consider reaching out to our customer support before posting a negative review.
• Multiple Reviews: Please refrain from submitting multiple reviews for the same experience.
• Impersonation: Do not impersonate someone else or create fake accounts to submit reviews.
• Review Moderation: Akatsa services reserves the right to moderate and remove reviews that violate these guidelines or our terms of service.

Thank you for helping us maintain a transparent and constructive review environment. Your feedback is invaluable in our continuous effort to enhance our services.If you have any questions or concerns, please contact us at admin@akatsa.in

Contact Us

If you have questions about these terms, please contact us at admin@akatsa.in